Privacy Policy

Introduction
International Migration Support Pty Ltd (IMS) respects the privacy of every client and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

1. Collection of Personal Information

We may collect personal information that is necessary for us to provide legal and migration services to you. This may include:

  • Your name, address, date of birth, and contact details;

  • Identification documents (such as passport, visa, driver’s licence);

  • Information relating to your visa or migration matter;

  • Financial and employment information;

  • Any other information relevant to your matter.

We collect this information directly from you, your authorised representatives, or from government departments and agencies as required.

2. Use of Personal Information

We use your personal information to:

  • Provide legal and migration advice and services;

  • Communicate with you regarding your matter;

  • Comply with our legal obligations;

  • Maintain our client records;

  • Improve our services.

3. Disclosure of Personal Information

We do not disclose personal information to third parties without your consent, except where:

  • Disclosure is required or authorised by law;

  • It is necessary to engage with government departments (e.g., the Department of Home Affairs) on your behalf;

  • It is required to obtain professional services (such as interpreters, experts, or consultants) strictly related to your matter.

4. Data Security

We take reasonable steps to ensure your personal information is stored securely, whether in electronic or hard copy form, and protected from misuse, loss, unauthorised access, modification, or disclosure.

5. Access and Correction

You have the right to request access to personal information we hold about you, and to request correction if you believe the information is inaccurate, incomplete, or outdated.

6. Overseas Disclosure

In the course of providing migration services, your personal information may be disclosed to overseas authorities, such as foreign embassies, consulates, or government agencies, when required. We will take reasonable steps to ensure your information is handled in accordance with the APPs.

7. Website and Online Privacy

When you visit our website, we may collect non-identifying information such as browser type, operating system, and website usage statistics for the purpose of improving our site. Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and will take effect immediately.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related complaint, please contact us at:

International Migration Support Pty Ltd (IMS)
4A Ware Street, Fairfield NSW 2165 Australia
Phone: +61 2 9723 3111
Email: info@ausims.com

We will respond to your query or complaint promptly in accordance with the APPs.